At Orienjo, we prioritise the privacy and protection of your personal data — whether you're using the Orienjo mobile app or visiting our Orienjo Tours website at www.orienjotours.com. This policy explains how we handle your information, and how you can request account or data deletion.

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Your Privacy Matters

We collect only the data necessary to:

• Process and manage your tour bookings or in-app experiences

• Improve your journey planning

• Communicate with you about updates, bookings, or services

• Comply with financial and regulatory requirements

We do not sell or misuse your personal data.

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Requesting Account & Data Deletion

If you wish to delete your account or personal data from either the Orienjo app or website system, please follow these steps:

1. Email us at admin@orienjo.com

2. Use the subject line: “Account Deletion Request”

3. Include:

   • Your full name

   • The email address linked to your account

   • The platform you use (e.g., Orienjo App, Website, or both)

   • Any specific data you’d like deleted

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Once received, our team will begin the secure deletion process and may contact you for verification.

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What Happens to Your Data

• Personal Identifiable Information (PII): All identifiable data will be permanently deleted from our systems.

• Booking & Order Records: We may retain anonymised booking data for financial, operational, and compliance purposes. This data cannot be traced back to you.

• Backups: Data may temporarily remain in encrypted backups, which are automatically cleared in accordance with our 30-day deletion cycle.

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Timeframe for Deletion

Please allow up to 30 days for complete removal from active systems and backups. We’ll confirm when your request is fully processed.

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More Information

• For full details on how we collect, store, and manage your data, please visit our [Privacy Policy] (linked from both the Orienjo app and website).

• This policy aligns with GDPR and UK data protection regulations.

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Questions?

Contact us at:
Email: admin@orienjotours.com
Website: www.orienjotours.com
App Support: Via Google Play Store > Support

Thank you for trusting Orienjo with your travel experience. Your privacy is as important to us as your journey.